MAIN RESPONSIBILITIES:

1. Maintain under operational conditions the SQL Server Infrastructure in respect of the Support processes
2. Build, deploy and administer/manage the current and future SQL Server platforms.
3. Senior level of operational support on:
   • Troubleshooting, incidents and problem management,
   • Reporting and communication.Troubleshooting, incidents and problem management,
4. Pro-active in ensuring stability, response time, operational consistency and life cyde over the SQL Server databases.
5. Implement automation via scripting
6. Ensure appropriate documentation, including procedures for level2 and level 3 support.

SECONDARY RESPONSIBILITIES: 

1. Handle Oracle DB (preferred w/ SAP), PostGre and/or MySQL technology support
2. Contribute to search and qualification of new solutions with Technical Architecture teams and Design Teams
3. Provide monthly reports on activity, quality and performance

Primary Technical abilities:

1. SQL LANGUAGE: Fluent, trained with complex join, T-SQL programming, SQL Agent Jobs, linked servers
2. SQL Server: comfortable with large databases, numerous instances, backup strategies, recovery model, linked servers, MSX, versions 2000 to 2016
3. Installation, Administration, Setup, Tuning and Troubleshooting of SQL Servers
4. Strong experience in operational support: incident management (diagnostic, impact analysis, workaround implementation, communication, reporting, permanent enhancement)
5. Experience in High availability solutions
6. Experience in Cloud solutions (ideally Azure)

Secondary Technical abilities;

1. Knowledge in ITIL framework
2. Knowledge on Infrastructure (Servers, Storage, Network)
3. Knowledge on PostGre/MySQL/Oracle Databases

Behavior and abilities:

1. 7-10 years of experience in Infrastructure IT, with 3 years specifically on DB Administration,
2. Self-motivated, eager to learn in the IT profession,
3. Team player must be able to work with people within and outside of the IT department,
4. Customer service oriented,
5. Excellent communication skills, verbal and written, English speaking mandatory (French reading would be appreciated)
6. Ability to analyze and synthesize situations and understand the business constraints,
7. Willing to do some traveling
8. Dedication

Technical Environment:

• Microsoft-SQL Servers 2000 to 2016
• OS Server: Windows Server 2003 to Windows Server 2012 – Linux RedHat Enterprise 6 to 7
• OS Client: Windows XP to Windows 10
• Microsoft Active Directory
• McAfee, Trend, and Kaspersky Antivirus
• VMWare 5.x and above – Nutanix NOS
• Hardware: Dell & Cisco UCS servers
• Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage
• Veeam Backup & Replication, & Commvault backup
• BMC & Solarwinds Monitoring / Ticketing CMDB CA Service Desk Manager
• Network Cisco