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BI Support L3

Job Description:

  • In charge of the Team maintaining BI Applications / API Management in operational condition
  • General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
  • Fluent in SQL and able to follow the data between different systems
  • Ensure deep analysis is well managed by Level 3
  • Resolution process and communication to end user through mail, phone call and Ticket update
  • Participation in crisis cells for high business impacts (ad hoc communication ..)
  • Ensure continuous improvement
  • Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 – Training
  • Ensure Documentation maintenance

Job Qualification

  • Skills:
    • Customer oriented good communication (written, oral)
    • Organizational competence, Pressure Management, Priority Management…
    • General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
    • Update his/her knowledge regularl
  • Technical skills expected:
    • Fluent in SQL
    • Experienced on SAP BO / Azure Databricks / Azure Datafactory
    • API / BI skills
    • API First / Apigee / AWS Skills
    • Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
    • Managed multiple high priority initiatives in a fast paced, highly technical environment Experienced with any ticketing system
  • ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
  • Language: English fluent

Applications Scope:

  • BI Finance:
    • Financial Reporting Apps (EMA/COCA, SARI): SQL Server + Qlikview
    • Accounting Reporting App (WebSAFIRE): SQL Server + Qlikview
    • Billing Reporting Apps (CFM Reporting, ORC): SQL Server + Qlikview
  • BI Manufacturing:
    • Returns Management App (REVERS): asp.NET + SQL Server
    • Returns Reporting App (WAVE): SQL Server + Qlikview
    • Production Reporting Apps (LDC, ILDC): SSAS, SSIS, SQL Server
  • Other BI:
    • New BI: Data Lake Amazon S3 – ElasticSearch / Talend / APIGEE API World Wilde usage:
      • Brazil – Commercial ERP
      • AMERA (Asia + Middle East Zone) – Full IT API Scope
      • Factory Calculator (Lens Shape Viewer)
      • European Digital Strategy – B2B
      • European Data Strategy – Full European Ordering Tracking Data
    • EDEN Applications – BI Group Solution: Netezza / Qlikview
    • Functional Applicative Monitoring Ordering App (MONKEY): Qlikview
    • Ordering Reporting App AS400 (RESO): Qlikview
    • Ticketing Analysis Tool: Qlik Sense + SQL Server
    • CFM TNR Tool: SQL Server + Qlikview
Apply Now!