Job Description:

• In charge of the Team maintaining BI Applications / API Management in operational condition
• General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
• Fluent in SQL and able to follow the data between different systems
• Ensure deep analysis is well managed by Level 3
• Resolution process and communication to end user through mail, phone call and Ticket update
• Participation in crisis cells for high business impacts (ad hoc communication ..)
• Ensure continuous improvement
• Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 – Training
• Ensure Documentation maintenance

Job Qualification

• Skills:
  • Customer oriented good communication (written, oral)
  • Organizational competence, Pressure Management, Priority Management…
  • General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
  • Update his/her knowledge regularl
• Technical skills expected:
  • Fluent in SQL
  • Experienced on SAP BO / Azure Databricks / Azure Datafactory
  • API / BI skills
  • API First / Apigee / AWS Skills
  • Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
  • Managed multiple high priority initiatives in a fast paced, highly technical environment Experienced with any ticketing system
• ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
• Language: English fluent

Applications Scope:

• BI Finance:
  • Financial Reporting Apps (EMA/COCA, SARI): SQL Server + Qlikview
  • Accounting Reporting App (WebSAFIRE): SQL Server + Qlikview
  • Billing Reporting Apps (CFM Reporting, ORC): SQL Server + Qlikview
• BI Manufacturing:
  • Returns Management App (REVERS): asp.NET + SQL Server
  • Returns Reporting App (WAVE): SQL Server + Qlikview
  • Production Reporting Apps (LDC, ILDC): SSAS, SSIS, SQL Server
• Other BI:
  • New BI: Data Lake Amazon S3 – ElasticSearch / Talend / APIGEE API World Wilde usage:
    • Brazil – Commercial ERP
    • AMERA (Asia + Middle East Zone) – Full IT API Scope
    • Factory Calculator (Lens Shape Viewer)
    • European Digital Strategy – B2B
    • European Data Strategy – Full European Ordering Tracking Data
  • EDEN Applications – BI Group Solution: Netezza / Qlikview
  • Functional Applicative Monitoring Ordering App (MONKEY): Qlikview
  • Ordering Reporting App AS400 (RESO): Qlikview
  • Ticketing Analysis Tool: Qlik Sense + SQL Server
  • CFM TNR Tool: SQL Server + Qlikview

MAIN RESPONSIBILITIES:

1. Build, deploy, and support/maintain Networking, Databases, Software, and Servers within the Azure environment (IaaS, SaaS).
2. Interact directly with OS support and/or vendors for troubleshooting and enhancements
3. Engage with and support regional clients
4. Performs installation of approved software on servers, following the standard procedures.
5. Configure and install (or coordinate) upgrades/fixes or patches.
6. Assists with evaluation, analysis and maintenance of equipment to meet technical and security standards.
7. Assist with evaluation of efficiency and cost effectiveness of a solution/resolution.

Primary Technical abilities:

• Deep technical subject matter expertise and practical experience in the Cloud Azure Environment
  • Compute:
    • Administrative knowledge on deploying VMs into virtual networks and configuring it for optimum cost, performance and Security standards.
    • Configuration of VM back-up and providing failover recovery in respect to the RTO and RPO.
  • Storage:
    • Setup and configuration of the storage (ind. containers)
    • Secured data access
    • archiving and back-up
  • Network:
    • Deploying and configuring virtual networks
    • orchestrating routing paths/hybrid cloud
    • managing public and private IP addresses
  • Security:
    • Azure Active Directory (hybrid AD)
    • Reducing surface attack on all azure resources

Secondary Technical abilities:

• Experience with AWS cloud technologies
• Knowledge on other virtualization technologies like Microsoft Hyper-V, Citrix XenServer
• Knowledge in Network configuration
• Experience with configuration management tools such as Ansible, Puppet, Chef, etc.
• Experience with Containers
• Experience with DevOps environment
• Knowledge in ITIL framework

BEHAVIOR ABILITIES:

1. 10 years experience in infrastructure, 5+ years of experience in virtualization and Wintel, 2 years as Cloud engineer
2. Self motivated, eager to learn in the IT profession
3. Team player must be able to work with people within and outside of the IT department.
4. Customer service oriented
5. Excellent communication skills, verbal and written. English speaking mandatory
6. Ability to analyze and synthesize situations and understand the business constraints
7. Willing to do some traveling

Technical Environment:

• Azure (IaaS, SaaS implementation)
• AWS
• Scripting – Powershell Scripting, Java Scripting
• VMWare (Enterprise and EnterprisePlus)
• Nutanix NOS
• Cloud AWS and Azure
• OS: W2K3 to W2K19 – Linux RHEL 5.x/6.x/7.x
• Network Cisco
• Hardware: Dell servers XC720, XC730, R7xx
• Ticketing et CMDB CA Service Desk Manager

MAIN RESPONSIBILITIES:

1. Maintain under operational conditions the SQL Server Infrastructure in respect of the Support processes
2. Build, deploy and administer/manage the current and future SQL Server platforms.
3. Senior level of operational support on:
   • Troubleshooting, incidents and problem management,
   • Reporting and communication.Troubleshooting, incidents and problem management,
4. Pro-active in ensuring stability, response time, operational consistency and life cyde over the SQL Server databases.
5. Implement automation via scripting
6. Ensure appropriate documentation, including procedures for level2 and level 3 support.

SECONDARY RESPONSIBILITIES: 

1. Handle Oracle DB (preferred w/ SAP), PostGre and/or MySQL technology support
2. Contribute to search and qualification of new solutions with Technical Architecture teams and Design Teams
3. Provide monthly reports on activity, quality and performance

Primary Technical abilities:

1. SQL LANGUAGE: Fluent, trained with complex join, T-SQL programming, SQL Agent Jobs, linked servers
2. SQL Server: comfortable with large databases, numerous instances, backup strategies, recovery model, linked servers, MSX, versions 2000 to 2016
3. Installation, Administration, Setup, Tuning and Troubleshooting of SQL Servers
4. Strong experience in operational support: incident management (diagnostic, impact analysis, workaround implementation, communication, reporting, permanent enhancement)
5. Experience in High availability solutions
6. Experience in Cloud solutions (ideally Azure)

Secondary Technical abilities;

1. Knowledge in ITIL framework
2. Knowledge on Infrastructure (Servers, Storage, Network)
3. Knowledge on PostGre/MySQL/Oracle Databases

Behavior and abilities:

1. 7-10 years of experience in Infrastructure IT, with 3 years specifically on DB Administration,
2. Self-motivated, eager to learn in the IT profession,
3. Team player must be able to work with people within and outside of the IT department,
4. Customer service oriented,
5. Excellent communication skills, verbal and written, English speaking mandatory (French reading would be appreciated)
6. Ability to analyze and synthesize situations and understand the business constraints,
7. Willing to do some traveling
8. Dedication

Technical Environment:

• Microsoft-SQL Servers 2000 to 2016
• OS Server: Windows Server 2003 to Windows Server 2012 – Linux RedHat Enterprise 6 to 7
• OS Client: Windows XP to Windows 10
• Microsoft Active Directory
• McAfee, Trend, and Kaspersky Antivirus
• VMWare 5.x and above – Nutanix NOS
• Hardware: Dell & Cisco UCS servers
• Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage
• Veeam Backup & Replication, & Commvault backup
• BMC & Solarwinds Monitoring / Ticketing CMDB CA Service Desk Manager
• Network Cisco

Job Description

A. Incident & Problem Management

• Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.
• Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).
• Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.
• Serves as the point person in the coordination of critical incidents affecting the Client Business operations.
• Ensures communication is sent out to Client Global IT stakeholders, and documents the incident through the incident report.
• Responsible for all incident management activities that occur during the shift and provides a comprehensive shift turmover report and shift recap. The Shift Tumover report allows ESSPI Delivery Teams and Client Global IT Management to quickly review the critical events that impacted the business operations during a particular shift while the Shift Recap is to ensure continuity of the incident and problem management process from one shift to the other.
• Being responsive to clients whilst following the principles and procedures of the quality management system.
• Identifies, analyzes problems and suggests improvements identiffed in their own area of responsibility and implementing those with a recognized business benefit.
• Responsible for critical incident debriefs.
• Provides detailed post incident reports

B. Change Management

• Overall responsible for ensuring consistent adherence to requirements and standards of the Change Management process.
• Ensures that change records meet the policies before presentation to CAB.
• Facilitates the CAB review meeling and ensures all changes are reviewed and approved before implementation.
• Monitors the progress of the changes.
• Ensures that all changes within Infrastructure scope are categorized appropriately, accurately assessed for Risk & Impact, and documented according to process standards.
• Audits and manages the process lifecycle and reports to upper management.
• Communicates pipeline of Infrastructure changes that can impact supported platform/s, and ensures that the Change status, progress and issues are communicated to the appropriate groups.
• Facilitates the approval of Emergency and Urgent changes when necessary.
• Produces Weekly and Monthly reports for Change Management.
• Educates the team on the Change Management process.

Job Qualifications:

• Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field
• At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
• Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
• A solid understanding of the ML Incident & Change Management process
• Experience and knowledge of change management principles, methodologies and tools
• Willingness to render rotating shifts and should have no preference to schedule
• Possesses strong attention to detail, leadership, problem solving and analytical skills
• High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving. coordination, strategic planning and quality management
• Responds adequately to inquiries and complaints
• Managed multiple high prionty initiatives in a fast paced, highly technical environment
• Experienced with any ticketing system, but experience in CASD ticketing tool is a plus
• Able to develop and provide SLA’s and KPIs
• ITIL Certification is a plus

Job Description:

Fixing technical issues and helping users when problems arise; Ensuring software licenses are up-to-date and compliant; Managing the company’s IT equipment and software; Investigating and resolving hardware and software glitches; Keeping the company’s knowledge base current and valuable; Setting up and testing new hardware to ensure it works correctly; Installing and configuring software on computers;

Responsibilities: 

1. Work under the ISS directives to monitor compliance on both patching and anti-virus management, investigate and implement solutions on non-compliance and perform regular patching activities.
2. Perform Antivirus and encryption management tasks including but not limited to: optimized antivirus deployment, antivirus console account management, policy management and threat prevention setup.
3. Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
4. Test new releases of products to ensure compatibility and minimize user impact.
5. Basic troubleshooting and implementation of solution in conjunction with vendor and thirdparty support within the applicable technology platform that you will be responsible for.
6. Recommend and implement system enhancements that will improve the performance and reliability of the system in upgrading/patching.
7. Develop and document technical processes and procedures as needed.
8. Adhere to strict Information Systems security guidelines in all cases.
9. Compliance KPI Reporting on an agreed interval
10. Drive resolving/addressing low compliance (not simply reporting but addressing low compliance)
11. Comply and being proactive with the ITSM processes lifecycle & SLA standards
12. Pro-active in ensuring stability, response time, operational consistency and life cyde over the patching and anti-virus components for Infrastructures, while providing monthly reports on activity, quality and performance on Patching
13. Has initiative to participate in emerging projects.
14. Report on administration and project progress to the ISS Team Leader, Delivery Manager and Infrastructure Head.
15. Able to contribute to appropriate documentation, including procedures for the Operations & Services and Pre-Production departments
16. Follow training plans, requirements and schedules as outlined. Complete and keep up to date with all Mandatory trainings

Primary Technical abilities:

1. . Knowledge in Security and Anti-Virus & encryption (e.g Bitlocker, Defendery) experience.
2. Knowledge and experience in managing and handling Antivirus/encryption tool primarily Defender/Bitlocker but not limited to.
3. Basic knowledge and experience on Windows Server Operating Systems Patching and troubleshooting 4. Basic knowledge on Patching tools such as but not limited to InTune, SSCM, WSUS, Ivanti or BigFix
4. Basic System administration in windows OS as well as powershell scripting

Behavior abilities:

1. 2 years of experience in system administration and troubleshooting.
2. Self-motivated, eager to learn and grow in the I.S. profession
3. Team player must be able to work with people within and outside of the IT department.
4. Customer service oriented
5. Excellent communication skills, verbal and written, English speaking mandatory
6. Ability to analyze and synthesize situations
7. Ability to understand the business constraints

Technical Environment:

PRIMARY:

• Security: Bitlocker, Defender,
• Patching: Modern Desktop, InTune, SSCM, WSUS, Ivanti, BigFix

SECONDARY:

• Public Cloud: Azure and AWS
• OS Server: Windows Server / RedHat servers
• OS Client: Windows
• Microsoft Active Directory
• VMWare
• Nutanix NOS
• Hardware: Dell & Cisco UCS servers
• Storage: Netapp, iSCSI Storage Dell Equallogic & MD, Pure Storage
• Veeam Backup & Replication
• Backup Commvault, BMC & Solarwinds Monitoring
• Ticketing CMDB CA Service Desk Manager
• Network Cisco

PRIMARY RESPONSIBILITIES: 

1. Maintain under operational conditions the current and new network infrastructure and security solutions in respect of the Support processes.
2. Build, deploy and administer/manage the current and new network infrastructure (including WAN, LAN, WLAN and network services/vendors equipment’s like NLB, Riverbed, Meraki, F5, Cisco ISE/NAC, Velocloud SD-WAN, SolarWinds) and security solutions (Palo Alto, Checkpoint, Fortinet, Skybox)
3. Senior level of operational support on:
   • Troubleshooting, incidents and problem management,
   • Reporting and communication on activity, quality and performance of the network platforms and security solutions
   • Ensure appropriate documentation, including procedures for support.
4. Assist new implementations of all Network and Security Infrastructure components
5. Pro-active in ensuring stability, response time, operational consistency and life cycle over the network platforms and security solutions

SECONDARY RESPONSIBILITIES: 

1. Contribute to search and qualification to new solutions.
2. Provide recommendations to the highest level of expertise teams.

PRIMARY TECHNICAL ABILITIES:

1. Preferably CCNP and Palo Alto Certified
2. Administration and troubleshooting of LAN/WAN/WLAN networks
   • Routing protocols configuration and troubleshooting (BGP, RIP, OSPF, EIGRP …)
   • LAN technologies administration and troubleshooting (VRRP, VSS, STP …)
   • QoS mechanis ms
   • Wifi controllers and access points administration (Cisco, Meraki)
   • Load Balancer (F5/NetScaler)
   • Firewall (Palo Alto, Checkpoint, Fortinet)
   • SD-WAN (VeloCloud)
   • WAN Compression and Optimization (Riverbed)
   • Cisco Meraki (Wireless, Firewalling)
   • Telephony Support (Cisco, 3CX)
3. Security Administration with Palo Alto, Skybox, Checkpoint and Fortinet Firewalls, Pulse remote access, Reverse Proxy
4. DNS and Domain Management (Infoblox, IPAM)
5. Authorization and Authentication (Cisco ISE/NAC, Radius, Tacacs)
6. SolarWinds Management (Full lifecyle)

SECONDARY TECHNICAL ABILITIES:

1. Knowledge on Infrastructure Solutions (Servers, Cloud)
2. Knowledge in ITIL framework

BEHAVIOR ABILITIES:

1. 7-10 years’ experience in infrastructure, with 5-7 years as Network Administrator.
2. Strong Knowledge of Cisco network products, Security products (Palo Alto, Skybox, Checkpoint, Fortinet), Optimization and Load Balancing (F5, Riverbed) and Network Monitoring (SolarWinds).
3. Excellent troubleshooting skills and ready to engage in several engagements and consulting of internal as well as external customers.
4. Self-motivated, eager to learn in the IT profession.
5. Team player. Must be able to work with people within and outside of the IT department.
6. Nurture a culture of team excellence with openness, transparency, close collaboration, and a willingness to learn.
7. Customer service oriented.
8. Excellent communication skills, verbal and written.
9. English speaking is mandatory (French reading would be appreciated).
10. Ability to analyze and synthesize situations and understand the business constraints.
11. Willing to do some traveling.

Technical Environment:

• Cisco products and technologies
• Telephony (Cisco, 3CX, Diabolocom)
• Citrix netscaler NLB and ReverseProxy
• PaloAlto (and Panorama central mgmt), Checkpoint, Fortinet Firewalling, Skybox
• SD-WAN (Velocloud)
• Cisco Meraki (Wireless, Firewall)
• Infoblox DNS
• Riverbed WAN optimization and Netflow Riverbed Cascade
• Monitoring Solarwinds
• Ticketing Tools

Job Description:

Administer, test, and implement computer databases; database management systems; Coordination in changes to computer databases. Identify, investigate, and resolve database performance issues, database capacity, and database scalability; plan, coordinate, and implement security measures to safeguard computer databases.

Job Description:

Design and development thru AIX (UNIX), Shell, Oracle DB via SQL Developer/SQL plus, Java SE Visual Studio/Eclipse; Creation of program specifications, Unit testing and documentation of test results; Support for the User Acceptance Test; Preparation of deployment procedure

Job Description:

Project Planning; Resource Management; Time Management; Budget Management; Quality Assurance; Stakeholder Communication; Risk Management; Documentation; Compliance and Regulatory Adherence