Responsibilities: 

1. Work under the ISS directives to monitor compliance on both patching and anti-virus management, investigate and implement solutions on non-compliance and perform regular patching activities.
2. Perform Antivirus and encryption management tasks including but not limited to: optimized antivirus deployment, antivirus console account management, policy management and threat prevention setup.
3. Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
4. Test new releases of products to ensure compatibility and minimize user impact.
5. Basic troubleshooting and implementation of solution in conjunction with vendor and thirdparty support within the applicable technology platform that you will be responsible for.
6. Recommend and implement system enhancements that will improve the performance and reliability of the system in upgrading/patching.
7. Develop and document technical processes and procedures as needed.
8. Adhere to strict Information Systems security guidelines in all cases.
9. Compliance KPI Reporting on an agreed interval
10. Drive resolving/addressing low compliance (not simply reporting but addressing low compliance)
11. Comply and being proactive with the ITSM processes lifecycle & SLA standards
12. Pro-active in ensuring stability, response time, operational consistency and life cyde over the patching and anti-virus components for Infrastructures, while providing monthly reports on activity, quality and performance on Patching
13. Has initiative to participate in emerging projects.
14. Report on administration and project progress to the ISS Team Leader, Delivery Manager and Infrastructure Head.
15. Able to contribute to appropriate documentation, including procedures for the Operations & Services and Pre-Production departments
16. Follow training plans, requirements and schedules as outlined. Complete and keep up to date with all Mandatory trainings

Primary Technical abilities:

1. . Knowledge in Security and Anti-Virus & encryption (e.g Bitlocker, Defendery) experience.
2. Knowledge and experience in managing and handling Antivirus/encryption tool primarily Defender/Bitlocker but not limited to.
3. Basic knowledge and experience on Windows Server Operating Systems Patching and troubleshooting 4. Basic knowledge on Patching tools such as but not limited to InTune, SSCM, WSUS, Ivanti or BigFix
4. Basic System administration in windows OS as well as powershell scripting

Behavior abilities:

1. 2 years of experience in system administration and troubleshooting.
2. Self-motivated, eager to learn and grow in the I.S. profession
3. Team player must be able to work with people within and outside of the IT department.
4. Customer service oriented
5. Excellent communication skills, verbal and written, English speaking mandatory
6. Ability to analyze and synthesize situations
7. Ability to understand the business constraints

Technical Environment:

PRIMARY:

• Security: Bitlocker, Defender,
• Patching: Modern Desktop, InTune, SSCM, WSUS, Ivanti, BigFix

SECONDARY:

• Public Cloud: Azure and AWS
• OS Server: Windows Server / RedHat servers
• OS Client: Windows
• Microsoft Active Directory
• VMWare
• Nutanix NOS
• Hardware: Dell & Cisco UCS servers
• Storage: Netapp, iSCSI Storage Dell Equallogic & MD, Pure Storage
• Veeam Backup & Replication
• Backup Commvault, BMC & Solarwinds Monitoring
• Ticketing CMDB CA Service Desk Manager
• Network Cisco